Patient Services

What to Expect During Your Stay

Heart Hospital of Lafayette is committed to patient-focused care. What this means to us is that everything we do is orchestrated around you—your health, your healing. Patient-focused care means we will:

  • Respect your values, preferences and expressed needs
  • Coordinate and include you in information about your hospital stay
  • Inform and educate you about your care
  • Do whatever we can to maintain your comfort
  • Offer emotional support and alleviate your fear and anxiety
  • Involve your family and friends in your care as you wish
  • Provide an effective transition to your home by offering appropriate education and support.

Our patient handbook provides all the information you need for your stay. Click here to download a copy of our Patient Handbook.

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Our Registration department handles pre-admissions and admissions for all scheduled inpatient and outpatient surgeries as well as scheduled medical admissions. Please bring your insurance information with you to facilitate the admission process. Patients can register for admission using the following guidelines:

On the day of a scheduled procedure (surgery, cath lab, radiology, etc.):

Patients can check in for registration as early as 4:30 a.m. Before 6:00 a.m., please check in through the Emergency Walk-In entrance on the north (left) side of the building. After 6:00 a.m., please check in at the Concierge desk in the Main Lobby.

Pre-Op/Pre-Registration (registering prior to the date of your procedure, obtaining pre-op lab work, etc.):

Patients can check in for pre-op registration and lab work Monday through Friday, from 7:00 a.m. until 4:00 p.m. A "Pre-Admit" Nurse is specifically assigned to help you through the pre-op process. Upon pre-registering, our Pre-Admit Nurse will handle your blood work, provide educational information regarding your procedure, and answer any questions you may have.

Advance Directive

When you are admitted to Heart Hospital of Lafayette, you will receive a notice of your patient rights and will be asked if you have or would like to complete an advanced directive. An advanced directive is a statement indicating who, if anyone, may be responsible for making decisions concerning your medical care should you become unable to do so yourself.

Emergency Care

If you require emergency care, please proceed to the Emergency Department at the north (left) entrance to the hospital. Emergency Care is open 24 hours a day, 7 days a week.

Being Hospital-Wise

If you anticipate that several people will be checking on your condition while you are in the hospital, we recommend designating one person to communicate your condition to the others. This individual can help tremendously by:

  • Helping you put together a list of people who would like to know how you are doing
  • Getting and sharing regular condition reports with friends and family
  • Helping establish time for visitation
  • Letting people know what they can do for you or bring you.

If, for some reason, you would like to limit your visitors or phone calls, please tell your nurse.

Who Will Take Care of You

At Heart Hospital of Lafayette your care is provided by a team of registered nurses (RNs) and patient care partners (PCPs) trained to understand and embrace our patient-focused care philosophy.

Our RNs are highly skilled professionals responsible for providing your direct patient care. Our PCPs are staff with special training in assisting our licensed nursing staff in your daily care. Other professionals such as Respiratory Therapists, Physical Therapists, Pharmacists and Radiology Technologists also may be part of your team of caregivers.

The Heart Hospital of Lafayette staff is trained to assist in meal selection and delivery and meet the necessary housekeeping needs of each patient care unit. Private Duty Nurses are not provided by the hospital. Private duty nurses are not allowed to provide any direct care.

Our entire patient care staff has been through an extensive orientation process to ensure that the delivery of care is focused on the needs of the patient, ensuring delivery of the very best patient care. Heart Hospital of Lafayette offers continuing education for staff on new technology and services available to our patients.


Please give your nurse a list of any medications you are taking, including your dosage and times. Be sure to include any non-prescription medications such as aspirin, vitamins and herbal remedies. If possible, bring all of your prescription and non-prescription medications with you to the hospital. This includes any investigational medication you may be taking in accordance with approved research programs.

For your safety and protection, only medications approved by your physician will be given to you during your stay, as some medications may interfere with or interact with tests or medicines ordered for your treatment. All medications require a doctor's order and are administered by the hospital; therefore, medications or supplements you bring in may be returned home. Your nurse will ask you questions concerning past reactions to medications and any allergies you may have. You may be asked to wear an allergy bracelet, which alerts all caregivers of your allergies.

Infection Prevention and Control

Staff in the hospital practice scientific evidence-based recommendations to prevent the spread of infection between patients, staff and visitors. Everyone plays an active role in controlling infections in the hospital, and you can help by following these guidelines:

  • Wash your hands upon entering or exiting your room, before and after eating, after using the restroom, and before and after touching your dressings, wounds, or catheters.
  • If you see any kind of soiling, please tell the staff so we can clean it up.
  • Do not eat other people's food and do not share your food with anyone.
  • Do not use anyone's linens or toiletries.
  • Tell visitors and family not to visit if they are sick or think they have an infection.

Purell Alcohol Hand Sanitizing Foam

Alcohol sanitizing products have been shown to be less drying and more effective than soap and water in decontaminating skin. The new alcohol sanitizing products have a moisturizer emulsion that helps prevent chapping, chafing, drying and cracking of the skin. Alcohol hand hygiene has been successfully used throughout Europe for many years. When hands are soiled, alcohol sanitizers will feel gritty on the skin. This is a built-in indicator that you need a soap-and-water wash.

Isolation Precautions

Isolation precautions protect patients in the hospital by keeping them from getting infections and eliminating the spread of infection to others. The use of gloves, gowns and masks may be necessary to enter the room of a patient in isolation. An instruction card on the door will inform you if these precautions are necessary. Your nurse and/or doctor will be able to give you more information about isolation precautions. For your safety and the safety of others, we ask that patients refrain from visiting room to room during their stay in the hospital.


Flowers may cause allergic reactions. If patients are identified to be at risk for allergic reactions, flowers will be kept at the nurse's station or sent home with a family member. Flowers may be delivered to patient rooms as long as the patient's condition and space permits.

Patient Education

The televisions in our patient rooms have a channel dedicated to health education that can be activated. As part of your patient education plan, your caregivers may suggest programs for you to watch prior to your discharge. They also will give you printed information appropriate to your treatment.

Valuables and Personal Belongings

Valuables such as money, jewelry, documents, fur garments or other articles of unusual value should not be kept at the hospital. Please make arrangements with a family member or friend to take these items home for you. A safe is available for small personal valuables. The hospital reserves the right to access the safe as necessary. Eyeglasses, dentures and hearing aids are an important part of your life and require special care. Please tell your nurse that you use these, and take care not to leave these items on your food tray or lying on your bed as they may be inadvertently disposed of or lost.

Pastoral Care

As a Catholic faith-based hospital affiliated with the Franciscan Missionaries of Our Lady, Heart Hospital of Lafayette is committed to providing you with a hospital Chaplain or a member of the clergy representing your religious preference. For more information on our Chapel of the Heart, click here.

Your Room

Your room has been designed for the comfort and convenience of you and your family. Each room is private and has a patient bed, recliner chair and a chair that converts into a twin-size bed so that a family member or loved one can spend the night and have a place to rest. There is also a built in cabinet for you to store your personal belongings. Your bed has an electronic control enabling you to raise and lower the foot or head for your comfort. Side rails on the bed may be positioned for your safety. Sheets are changed every day unless soiled or as requested by our guests. Linens are straightened every day.

Call Button

To notify your nurse that you need assistance, press the nurse call button located in your room. In response, the staff may talk to you via the intercom system. Speak in a normal voice—a microphone is placed in your room for ease of communication with staff.

Emergency Button

An emergency button is located in the shower in every bathroom and next to the toilet. Push the button down or pull the cord to alert staff that you need help, and someone will respond promptly to your needs.

Room Temperature

If your room temperature needs adjusting or if you need assistance, please talk to any staff member.


The television in your room may be operated from the remote control unit by your bed. In addition to regular channels, there is a selection of cable channels available.

Overnight Guests

Patient rooms have been designed to accommodate one family member or significant other who wishes to spend the night with the patient. We welcome having a family member or other well-known individual stay with the patient to promote healing. However, overnight guests must be capable of self-care and are responsible for their own valuables. No overnight accommodations are available for visitors while the patient is in the Emergency Department. Please ask the concierge about local hotels. Heart Hospital of Lafayette is sometimes provided with room discounts for family and friends of our patients.

General Hospital Information

Ending Your Stay: Discharge Planning and Going Home

Heart Hospital of Lafayette understands and respects your desire to be discharged from the hospital as soon as your condition warrants. Our nursing staff will facilitate coordination of your discharge plan during your stay, including your need for community resources. If you require extensive planning in anticipation of your discharge, such as placement assistance or assistance by protective services, your nurse will involve the hospital Case Manager. Discharge planning begins on admission and staff will explain our discharge policy early in your stay.

After discussion with you and/or your family, your physician will determine if you are ready to be discharged. Your nurse will assist you with the discharge process. Please arrange for transportation home. Any valuables placed in the safe should be picked up upon discharge. Final instructions will be completed in your room prior to discharge. Wheelchairs are available to transport you from your room to your vehicle at the time of your discharge.

Health Care Directives

Information regarding healthcare directives is available at the reception desk or by contacting the Registration office. Directives you may wish to bring with you to the hospital include:

Living Will

A living will is a written declaration by a competent person over 18 years of age, directing the medical care of the person when they are unable to state their wishes. It may include the withholding or withdrawal of life-sustaining procedures when a terminal condition exists.

Medical Power of Attorney

A medical power of attorney gives another person the power to make medical decisions on someone's behalf if and when the individual becomes disabled or incapacitated.

Mental Health Care Power of Attorney

A mental health care power of attorney gives another person the power to make mental health care decisions on someone's behalf when the individual is incapable.

Ethics Review

Feelings of anxiety and uncertainty often affect both you and your family when you are hospitalized. If you or your family members have a dilemma or conflict with your planned course of treatment, you may request a meeting with a member or members of the hospital's Ethics Committee. The Ethics Committee and its members provide guidance to patients, physicians and hospital personnel when ethical considerations or personal dilemmas arise, as to the extent of treatment of irreversible or terminal conditions. Ethics Committee members are available if there is a conflict between any of the involved parties relating to levels of treatment that are planned for you. Please inform your nurse if you or your family members would like to meet with the Ethics Committee or if you would like the committee to review your care in terms of planned treatment for your irreversible or terminal condition. Your nurse will contact the appropriate parties and a meeting will be arranged.

Concerns During Your Hospitalization

Your satisfaction with all care provided is important to us. Should you or your family members have concerns about the care you are receiving while hospitalized, you may contact the Performance Improvement Coordinator through the hospital operator by dialing zero (0). You may also call the Performance Improvement Coordinator after you are discharged. We encourage you to voice your opinion regarding the care you have received and we welcome your comments. Your feedback will be treated in a confidential manner.

Case Management

The Case Manager ensures appropriate patient care through patient, family and staff education, quality assessment, continuous improvement, timely discharge planning and review of resource utilization.